Job Description
Join our dynamic team as a Local Chat Support Specialist and experience the freedom of daily pay! We're seeking tech-savvy individuals in Indianapolis to provide exceptional customer support through live chat channels. This contract role offers flexible scheduling and immediate compensation, perfect for professionals seeking work-life balance. Our state-of-the-art training program ensures you're fully prepared to resolve inquiries efficiently while representing top-tier brands. Don't miss this opportunity to launch your support career with a company that values your expertise and rewards your performance daily.
Responsibilities
- Deliver real-time chat support for technical and non-technical customer inquiries
- Resolve product issues, billing questions, and account concerns using CRM tools
- Maintain detailed documentation of interactions and resolutions
- Collaborate with escalation teams for complex troubleshooting
- Adhere to quality standards and response time SLAs
- Identify trends and provide feedback for service improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or chat support experience
- Proficient in typing with 40+ WPM and multitasking abilities
- Strong problem-solving and written communication skills
- Ability to work independently with minimal supervision
- Reliable internet connection and quiet home office space
- Must pass background check and drug screening