Job Description
Join our award-winning customer experience team as a Local Chat Support Specialist! We're hosting an exclusive hiring event for passionate communicators to deliver exceptional support to our Dallas-based clients. This full-time role combines the human touch of in-person service with the efficiency of digital chat platforms. If you thrive in fast-paced environments and love solving problems, apply now to start your career with a company that invests in its people.
Responsibilities
- Provide instant, empathetic support via live chat for technical and account inquiries
- Resolve customer issues with first-contact resolution while maintaining CSAT scores above 95%
- Collaborate with cross-functional teams to escalate complex technical challenges
- Maintain detailed documentation of interactions in CRM systems
- Participate in continuous training to master product knowledge and support protocols
- Contribute to process improvements based on customer feedback trends
- Support in-person client events during quarterly business reviews
Qualifications
- Minimum 2 years customer service experience in digital support channels
- Proficiency with CRM tools (Salesforce, Zendesk) and chat platforms
- Exceptional written communication skills with flawless grammar
- Ability to multitask across 5-7 concurrent chat sessions
- Strong problem-solving skills with technical aptitude
- Must be available for on-site shifts in Dallas (no remote options)
- Spanish bilingual preferred but not required