Job Description
Join our dynamic team as a Local Chat Support Specialist in San Antonio! We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat interactions. This full-time position offers immediate start and competitive benefits in a thriving tech environment.
As a key member of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships with clients. Our modern San Antonio office provides collaborative spaces, comprehensive training, and career growth opportunities in the heart of Texas' tech corridor.
Responsibilities
- Respond to customer inquiries via chat with speed and professionalism
- Resolve technical issues using knowledge base and escalation protocols
- Document interactions in CRM systems with detailed accuracy
- Collaborate with cross-functional teams to improve support workflows
- Maintain high customer satisfaction scores and response time metrics
- Contribute to knowledge base documentation and training materials
- Identify trends and provide feedback for product improvements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer support or chat experience
- Exceptional written communication skills in English
- Proficient in multitasking with multiple chat platforms
- Strong problem-solving abilities and tech-savvy mindset
- Ability to work flexible shifts including weekends
- Valid Texas ID or driver's license for local on-site role
- Pass background check and drug screening