Job Description
Join our award-winning support team as a Local Chat Support Specialist in Philadelphia! We're seeking passionate individuals to deliver exceptional customer experiences through real-time chat support. Enjoy a modern downtown office, comprehensive benefits, and immediate start opportunities. If you thrive in fast-paced environments and love helping people, this is your dream role!
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 90 seconds
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex product issues
- Upsell products/services during customer interactions
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in daily team huddles and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer support experience via chat/email
- Typing speed: 60+ WPM with 98% accuracy
- Proficiency in Zendesk and Salesforce
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution skills
- Available for flexible shifts including weekends