Job Description
Join our award-winning customer support team as a Local Chat Support Specialist! We're hosting exclusive hiring events for full-time roles in Dallas, TX and Ohio. This is your chance to build a rewarding career helping customers while working remotely with cutting-edge technology. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
As a key member of our support ecosystem, you'll deliver exceptional service to local customers while representing industry-leading brands. We provide paid training, flexible scheduling, and a supportive culture that values your professional development. Ready to launch your customer service career? Apply today for our upcoming hiring event!
Responsibilities
- Provide real-time chat support to customers across Dallas and Ohio regions
- Resolve technical inquiries, billing questions, and product issues efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to resolve complex customer challenges
- Meet/exceed performance metrics for response time and satisfaction scores
- Participate in continuous training on new products and support protocols
- Contribute to process improvements for chat support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat support preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and dedicated home workspace
- Ability to work flexible hours including evenings/weekends
- Proficient with Windows OS and basic troubleshooting techniques