Job Description
Join ConnectHub Solutions' exclusive hiring event for Local Chat Support Specialists in the heart of NYC! We're seeking passionate communicators to deliver exceptional digital customer experiences. As a key member of our support team, you'll resolve inquiries, build relationships, and drive customer satisfaction through real-time chat interactions. This is your chance to launch a rewarding career with a tech-forward company offering competitive benefits and growth opportunities.
Responsibilities
- Provide instant, empathetic support via live chat for diverse customer inquiries
- Resolve technical issues, billing questions, and product concerns efficiently
- Maintain detailed documentation of interactions and resolution processes
- Collaborate with technical teams to escalate complex issues
- Contribute to improving customer experience through feedback analysis
- Adhere to company SLAs and quality assurance standards
- Participate in ongoing training on products and communication best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience via digital channels
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced chat environments
- Proficiency with CRM software and chat platforms (Zendesk, Intercom)
- Strong problem-solving abilities and emotional intelligence
- Authorized to work in the United States
- Local NYC residency required for in-person hiring event