Job Description
Join our dynamic team as a Local Chat Support Specialist in Houston! We're hosting a dedicated hiring event for motivated individuals seeking entry-level opportunities in customer service. No prior experience required – we provide comprehensive training to help you thrive in a remote-first environment. Enjoy competitive pay, flexible scheduling, and career growth potential with a company that values your growth.
At TechSupport Solutions Inc., we believe in empowering our employees through continuous learning and a supportive culture. This role is perfect for tech-savvy individuals who enjoy helping others and want to launch their career in the thriving Houston tech scene. Apply today and become part of our award-winning team!
Responsibilities
- Provide real-time chat support to customers via our proprietary platform
- Resolve technical inquiries, billing questions, and service issues
- Document all interactions in our CRM system with precision
- Collaborate with senior agents to escalate complex cases
- Maintain positive customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
- Adhere to company security protocols for customer data
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills (English)
- Ability to type 35+ WPM with 95% accuracy
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Customer service mindset with patience and empathy
- Reliable home office setup with high-speed internet
- Must be available to work during US Central Time hours