Job Description
Join TechConnect Solutions' dynamic team as a Local Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. This immediate hire opportunity offers flexible scheduling and rapid onboarding for motivated professionals in the Dallas area. Be part of a forward-thinking company that values work-life balance and career growth.
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Maintain detailed documentation of interactions and solutions
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to service level agreements and quality standards
- Continuously update product knowledge through training modules
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proven typing speed of 45+ WPM with 98% accuracy
- Proficiency in chat software (Intercom, Zendesk, or similar)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Must be authorized to work in the US