Job Description
Join our award-winning support team as a Local Chat Support Specialist in San Jose! We're seeking tech-savvy communicators to deliver exceptional customer experiences via live chat. Enjoy paid training, competitive pay, and career growth opportunities. Work in a dynamic environment where your problem-solving skills make a real impact. Apply today and start your journey with us immediately!
Responsibilities
- Provide real-time technical support via live chat for software and hardware inquiries
- Document customer interactions and troubleshoot issues using internal systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Adhere to company SLAs and maintain high customer satisfaction scores
- Continuously update product knowledge through paid training programs
- Identify trends in customer feedback to improve service quality
- Assist in onboarding new support agents as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or technical support experience
- Excellent written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency in CRM software and chat platforms
- Strong problem-solving abilities with logical thinking
- Must pass background check and drug screening
- Available for flexible shifts including weekends