Job Description
Join our dynamic team as a Local Chat Support Specialist in Los Angeles! We're seeking passionate individuals to deliver exceptional customer support through real-time chat channels. This immediate-start opportunity allows you to work from our vibrant downtown LA office while helping local businesses thrive. Enjoy competitive pay, comprehensive training, and a collaborative environment where your communication skills shine.
Why Join Us?
- Competitive hourly wage with performance bonuses
- Modern downtown LA location near public transit
- Comprehensive benefits package including health insurance
- Clear career advancement paths into senior support roles
Responsibilities
- Provide instant, high-quality support to local customers via live chat
- Resolve technical issues, billing inquiries, and service disruptions
- Document all interactions in our CRM system with precise details
- Collaborate with technical teams to escalate complex issues
- Maintain positive customer relationships through empathetic communication
- Contribute to process improvements for faster resolution times
- Support product launches with specialized chat campaigns
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or chat support role
- Exceptional written communication skills (English)
- Ability to type 60+ WPM with 98% accuracy
- Proficiency with CRM software (Zendesk/Salesforce)
- Strong problem-solving and multitasking abilities
- Must reside within 30 miles of downtown Los Angeles
- Flexible schedule including weekend availability