Job Description
Join our award-winning customer support team as a Local Chat Support Specialist! No experience required – we provide comprehensive training to kickstart your career. Enjoy a dynamic work environment in Austin with competitive pay, flexible scheduling, and growth opportunities into leadership roles. Perfect for recent graduates or career changers seeking to enter the tech support field.
Responsibilities
- Provide exceptional customer support via live chat platform
- Troubleshoot technical issues and resolve customer inquiries
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Adhere to service level agreements and quality standards
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong written communication skills
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency (Windows OS, browsers)
- Customer service mindset and patience
- Reliable internet connection for remote work option
- Ability to work flexible shifts including weekends
- Must attend in-person Austin hiring event