Job Description
Join our award-winning support team as a Local Chat Support Specialist! No experience is needed – we provide comprehensive training to launch your career in customer service. Enjoy flexible hours, a collaborative team environment, and growth opportunities within TechConnect Solutions. Our Chicago-based hiring event connects you directly with hiring managers for immediate consideration. Perfect for students, career changers, or anyone seeking an entry point into tech support.
Responsibilities
- Provide real-time chat support to resolve customer inquiries
- Document interactions accurately in our CRM system
- Collaborate with senior agents to escalate complex issues
- Maintain professional tone while handling diverse customer scenarios
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed of 30+ WPM
- Customer-focused mindset with empathy and patience
- Available to work evenings/weekends (flexible scheduling)
- No prior experience required – training provided