Job Description
Join TechConnect Solutions as a Local Chat Support Specialist and kickstart your career in customer service! We're hosting a dedicated hiring event for motivated individuals in Charlotte, NC with no prior experience. This role offers comprehensive training and a supportive environment to develop your technical and communication skills. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our growing tech team. Perfect for recent graduates or career changers looking to enter the tech industry!
Responsibilities
- Provide real-time chat support to customers via web and mobile platforms
- Troubleshoot technical issues and guide users through solutions
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with senior team members to resolve complex cases
- Adhere to company SLAs and quality standards for all interactions
- Continuously update knowledge base with new solutions and best practices
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional written communication and typing skills (45+ WPM)
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in a team environment
- Basic computer proficiency and internet navigation skills
- Positive attitude and willingness to learn new technologies
- Availability to work evenings and weekends as needed