Job Description
Join Florida's fastest-growing tech support team! We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences from our Orlando hub. This immediate-start role combines competitive pay with career growth opportunities in a dynamic, collaborative environment. Enjoy free parking, flexible scheduling, and comprehensive training designed to elevate your support skills. If you're tech-savvy and thrive in fast-paced digital conversations, this is your chance to launch a rewarding career in Florida's thriving tech sector.
Responsibilities
- Deliver real-time chat support to diverse customer inquiries via web and mobile platforms
- Resolve technical issues, billing questions, and service concerns with empathy and efficiency
- Document all interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to escalate complex issues and implement solutions
- Proactively identify opportunities to enhance customer satisfaction and retention
- Maintain detailed knowledge of product updates and service protocols
- Support peak demand periods during evenings and weekends as needed
Qualifications
- Minimum 6 months customer service or chat support experience
- Exceptional typing speed (60+ WPM) with flawless grammar and spelling
- Proficiency in CRM platforms (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities with technical aptitude
- High school diploma or equivalent; college degree preferred
- Fluency in English (Spanish bilingualism a significant plus)
- Ability to multitask in fast-paced digital environments
- Valid Florida driver's license (for occasional on-site requirements)