Job Description
Join our award-winning customer service team in Nashville and launch your career with industry-leading paid training! We're seeking enthusiastic part-time professionals to deliver exceptional experiences for our diverse client base. Enjoy flexible scheduling, competitive pay, and a supportive environment where your growth is prioritized.
What We Offer:
- Comprehensive 2-week paid training program
- Flexible weekday and weekend shifts
- Performance-based quarterly bonuses
- Free on-site parking and transit stipend
- Clear advancement path to team lead positions
Responsibilities
- Handle 50+ inbound/outbound customer interactions daily via phone, email, and chat
- Resolve billing inquiries, technical issues, and service complaints with empathy
- Document cases accurately in CRM system and maintain call quality standards
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in weekly coaching sessions and process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in Windows OS and CRM software (training provided)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Available 20-30 hours/week (evenings/weekends required)
- Pass background check and drug screen