Job Description
Join PhillyTech Solutions as a Local Chat Support Specialist and become the digital face of Philadelphia's thriving tech community! We're seeking passionate individuals to deliver exceptional customer experiences through real-time chat support. This hybrid role offers flexible scheduling while allowing you to represent innovative brands from our modern Philadelphia office. Perfect for students, career changers, or those seeking work-life balance, this position combines remote flexibility with in-person collaboration during our monthly hiring events.
Our team thrives on creating authentic connections, and we value local expertise that understands Philadelphia's unique culture. Enjoy competitive pay, comprehensive training, and opportunities for growth within Pennsylvania's expanding tech sector.
Responsibilities
- Provide real-time chat support to customers across multiple platforms (web, mobile apps)
- Resolve technical inquiries and troubleshoot software issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams during escalated cases
- Contribute to knowledge base documentation and process improvements
- Participate in monthly in-person collaboration sessions at our Philly office
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (chat support a plus)
- Strong written communication skills with professional tone
- Proficiency in multitasking and typing (60+ WPM)
- Reliable internet connection and quiet home workspace
- Availability for 20-30 hours/week (evenings/weekends required)
- Must attend in-person hiring event in Philadelphia