Job Description
Join Columbus Connect Solutions as a Local Chat Support Specialist and become the digital face of our thriving Ohio-based brand! We're seeking empathetic communicators to deliver exceptional customer service via chat while working remotely. This part-time role offers immediate start, flexible scheduling, and the opportunity to help residents across Columbus resolve inquiries quickly. If you thrive in fast-paced digital environments and want to make a tangible impact in your community, apply today!
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve product/service issues using knowledge base resources
- Document interactions and update CRM systems accurately
- Escalate complex issues to senior support agents
- Maintain positive sentiment in all customer communications
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving abilities
- Available to work 20-30 hours/week including weekends
- Reliable high-speed internet connection