Job Description
Join our award-winning support team as a Local Chat Support Specialist! ConnectCare Solutions is seeking tech-savvy communicators to deliver exceptional customer experiences via live chat. Perfect for students, career-changers, or those seeking flexible hours. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic environment.
Why Work With Us?
- Flexible scheduling including evenings/weekends
- Remote-friendly position with home office stipend
- Health benefits available for 20+ hour/week roles
- Recognition programs for top performers
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base and troubleshooting guides
- Maintain detailed customer interaction records in CRM system
- Collaborate with Tier 2 support for complex escalations
- Participate in weekly training on new products/processes
- Contribute to knowledge base documentation improvements
- Meet quality metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience, chat support preferred
- Excellent written communication and typing skills (60+ WPM)
- Proficient in CRM software (Zendesk/Salesforce experience a plus)
- Ability to multitask 3-4 simultaneous conversations
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace