Job Description
Join ConnectCare Solutions' dynamic team as a Local Chat Support Specialist! We're hosting a hiring event for motivated individuals passionate about delivering exceptional customer experiences. This part-time role offers flexible hours in Philadelphia's vibrant tech hub, perfect for students, career changers, or those seeking supplemental income. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
As a cornerstone of our customer service team, you'll resolve inquiries via real-time chat while building lasting relationships with clients. Our modern downtown office provides a collaborative atmosphere with state-of-the-art tools to ensure your success. Apply today to become part of Philadelphia's growing tech community!
Responsibilities
- Resolve customer inquiries via real-time chat support with 95%+ satisfaction rates
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities for premium service packages
- Participate in continuous improvement initiatives for chat protocols
- Attend monthly training sessions on product updates and communication techniques
- Maintain strict adherence to SLA response time metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience (chat support a plus)
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with creative resolution tactics
- Availability for evening/weekend shifts (15-20 hours/week)
- Philadelphia residency required for local hiring event