Job Description
Join ConnectServe Solutions for an exclusive hiring event in Philadelphia! We're seeking passionate Local Chat Support Specialists to deliver exceptional customer experiences remotely while supporting our Philadelphia-based clients. This hybrid role combines the flexibility of remote work with local community connection. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a tech-forward environment.
What We Offer:
- Competitive hourly wage with performance bonuses
- Full benefits package (medical/dental/vision)
- Professional development stipend
- Home office equipment allowance
- Flexible scheduling options
Responsibilities
- Provide real-time chat support for Philadelphia-based clients across multiple platforms
- Resolve customer inquiries efficiently while maintaining brand voice standards
- Document interactions and escalate complex issues to specialized teams
- Collaborate with local Philadelphia support network for regional knowledge sharing
- Contribute to continuous improvement of support protocols
- Maintain 95% customer satisfaction rating
- Participate in monthly team syncs at our Center City office
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills (50+ WPM typing)
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving abilities with attention to detail
- Ability to work independently with minimal supervision
- Philadelphia residency required for local engagement
- Reliable high-speed internet connection