Job Description
Join Fort Worth Connect's award-winning customer experience team as a Local Chat Support Specialist! We're seeking passionate tech-savvy individuals to provide exceptional remote chat support to Fort Worth residents. Enjoy the flexibility of working from home while making a real impact in your community. Our competitive benefits package includes health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Deliver real-time chat support via our proprietary platform for Fort Worth-based customers
- Resolve technical inquiries related to internet services, smart home devices, and local business solutions
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with Fort Worth-based teams to resolve escalated issues within SLAs
- Identify opportunities to improve customer experience through proactive solutions
- Participate in weekly training on emerging technologies and local market trends
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in live chat or email support
- Exceptional written communication skills with clear, concise messaging
- Proficiency in Windows OS, CRM software, and multitasking tools
- Reliable high-speed internet connection (minimum 50 Mbps)
- Ability to work independently during flexible shifts including evenings/weekends
- Strong problem-solving skills with technical aptitude
- Resident of Fort Worth/Dallas metro area required