Job Description
Join our dynamic team as a Local Chat Support Specialist in Jacksonville! We're seeking passionate individuals to deliver exceptional customer service through live chat during weekend shifts. No experience required – our comprehensive paid training program will equip you with all necessary skills. Enjoy competitive pay, flexible scheduling, and a supportive environment where you can build a rewarding career in customer support.
What We Offer:
- Full paid training program ($15/hr during training)
- Competitive hourly wage + performance bonuses
- 100% remote weekend flexibility
- Career advancement opportunities
- Health benefits for full-time equivalents
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base resources
- Maintain detailed documentation of customer interactions
- Collaborate with senior agents for complex escalations
- Meet monthly chat volume and satisfaction targets
- Participate in weekly training sessions
- Adhere to company SLAs and compliance standards
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to multitask in fast-paced chat environment
- Reliable high-speed internet connection
- Strong problem-solving abilities
- Must be available Saturdays and Sundays
- Pass background and drug screening
- Basic computer proficiency