Job Description
Join TechConnect Solutions' dynamic customer support team as a Local Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer service via our secure chat platform. This weekend-only position offers flexible scheduling with immediate availability and the opportunity to grow within our nationally recognized tech company. Enjoy competitive pay, comprehensive training, and a supportive remote work environment while helping clients resolve technical issues with ease and professionalism.
Responsibilities
- Provide real-time technical support and troubleshooting via encrypted chat channels
- Resolve customer inquiries regarding software, hardware, and account management
- Document all interactions in our CRM system with detailed notes and resolution steps
- Collaborate with Tier 2 support teams for complex issue escalation
- Maintain customer satisfaction metrics through empathetic and efficient communication
- Adhere to security protocols for sensitive customer data handling
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or technical support experience
- Exceptional written communication skills with strong grammar proficiency
- Proficiency in Windows/macOS operating systems and basic networking concepts
- Ability to type 50+ WPM with 95% accuracy
- Weekend availability (Saturday/Sunday shifts, 8-12 hours weekly)
- Reliable high-speed internet connection and quiet home office setup