Job Description
Join our award-winning customer support team in San Jose! We're seeking passionate Chat Support Specialists to deliver exceptional digital customer experiences. Enjoy comprehensive paid training, career growth opportunities, and a collaborative tech-forward environment. Perfect for career changers and recent graduates looking to launch a rewarding customer service career in Silicon Valley.
Responsibilities
- Provide real-time chat support via web and mobile platforms
- Resolve customer inquiries regarding products, services, and technical issues
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Support 24/7 rotational schedule after training completion
Qualifications
- High school diploma or equivalent (college degree preferred)
- 60+ WPM typing speed with 95% accuracy
- Experience with live chat software (Zendesk, Intercom, etc.)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Basic troubleshooting knowledge for common tech issues
- Availability for on-site training (4 weeks, M-F 9am-5pm)