Job Description
Join our dynamic team at ConnectPro Solutions during our urgent hiring event for Chat Support Specialists! We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat channels. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment. Immediate start available for qualified candidates in Indianapolis, IN and Texas.
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Maintain detailed records of interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Proactively identify upsell opportunities based on customer needs
- Adhere to company SLAs and quality assurance standards
- Participate in ongoing training for product knowledge updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience via chat/email
- Exceptional written communication skills
- Proficiency with CRM software (Zendesk/Salesforce)
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends