Job Description
Join ConnectCare Solutions as a Local Chat Support Specialist and become the frontline hero for our valued customers! We're seeking tech-savvy communicators to deliver exceptional support through live chat channels during weekend shifts. Enjoy comprehensive paid training, flexible scheduling, and a vibrant team environment. This remote-eligible position offers competitive compensation and the opportunity to grow your career in customer service without prior experience. Elevate your weekends while making a tangible impact in Jacksonville's tech community!
Responsibilities
- Provide real-time chat support for technical inquiries and customer issues
- Resolve product/service concerns using knowledge bases and troubleshooting tools
- Document interactions and escalate complex issues to senior specialists
- Maintain positive customer rapport through empathetic communication
- Collaborate with cross-functional teams to improve support processes
- Adhere to SLA metrics and quality assurance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong written communication and typing skills (40+ WPM)
- Basic computer proficiency and internet navigation abilities
- Customer service mindset with problem-solving aptitude
- Ability to work independently in remote environment
- Reliable weekend availability (Sat/Sun shifts)
- Willingness to complete paid training program