Job Description
Are you looking for a career opportunity with growth potential? Join our team for an exclusive Hiring Event in Raleigh, NC. We are currently seeking motivated individuals to join our dynamic Customer Support team. This is an Entry Level position designed for those ready to start their professional journey in the call center industry.
At Apex Support Solutions, we value communication, dedication, and a positive attitude. You will be trained to handle customer inquiries, resolve issues, and provide top-tier service to our clients. No prior experience is required—we provide comprehensive training and mentorship to help you succeed.
Why Apply?
- Competitive hourly rate ($16.00 - $18.00/hr)
- On-the-job training provided
- Opportunities for advancement within the company
- Supportive team environment
Don't miss this chance to kickstart your career in a stable and growing industry. Come meet our hiring managers in person at our Raleigh office!
Responsibilities
- Manage high-volume inbound and outbound customer calls with a professional tone.
- Resolve customer inquiries and complaints efficiently while maintaining high satisfaction scores.
- Accurately document all customer interactions and account information in the CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues.
- Collaborate with team leads to meet daily and weekly performance KPI targets.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or equivalent (GED) is required.
- Basic computer literacy and typing skills (35+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and a quiet workspace (if applicable).
- Flexibility to work rotating shifts, including evenings and weekends.