Job Description
Join our award-winning team as a Local Chat Support Specialist in vibrant Austin! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat support. Enjoy weekly pay, flexible scheduling, and a collaborative remote environment. Perfect for students, career-changers, or those seeking supplemental income. No weekends required!
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time
- Document interactions and troubleshoot technical issues for SaaS products
- Maintain detailed knowledge base of products/services
- Collaborate with Tier 2 support for complex escalations
- Meet daily chat volume and satisfaction metrics
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- Experience with Zendesk/Intercom chat platforms
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Reliable internet connection and quiet workspace
- Available for 20-30 hours weekly