Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional support to our Washington DC community. No experience required – we provide comprehensive training and immediate start opportunities. Earn daily, work locally, and build your career with a company that values your growth. Apply today and start getting paid tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Upsell products/services during customer interactions
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex cases
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with basic computer applications
- Valid work authorization in the US
- Pass background check and drug screen
- Must reside within 50 miles of Washington DC