Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate professionals to deliver exceptional support to Sacramento-area customers. This role offers immediate start opportunities and the chance to build a rewarding career in customer service. Our modern, supportive environment provides comprehensive training and advancement paths for dedicated team members. Experience the satisfaction of helping customers while earning competitive compensation with next-day payout options.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions and update customer records in real-time
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Windows OS and basic software applications
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Valid California driver's license for occasional field visits
- Spanish bilingual proficiency a plus