Job Description
Join our award-winning customer service team and get paid DAILY! LocalCare Solutions is seeking passionate Local Customer Service Representatives in Minneapolis, MN with immediate start opportunities. Enjoy the flexibility of daily pay while making a real impact in your community. We also have parallel openings in California for qualified candidates!
As a cornerstone of our support network, you'll handle customer inquiries with empathy and efficiency, resolve technical issues, and build lasting relationships. We offer competitive compensation, comprehensive benefits, and a dynamic work environment that values your growth.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve billing, technical, and service inquiries with first-contact resolution
- Document interactions and maintain accurate records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics including CSAT scores and resolution times
- Proactively identify process improvements for customer experience
- Support cross-functional projects in Minneapolis and California markets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Strong problem-solving skills and conflict resolution abilities
- Excellent communication skills and active listening abilities
- Ability to work flexible shifts including weekends
- Authorized to work in the US with reliable transportation
- Spanish bilingual a plus for California positions