Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking dedicated night shift representatives to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Perfect for night owls seeking career growth in a dynamic setting. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently during night shifts (6 PM - 6 AM)
- Proficient with CRM software and MS Office Suite
- Strong typing skills (40+ WPM)
- Reliable home office setup with quiet workspace