Job Description
Join our award-winning customer service team in Charlotte and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional support to local clients. As a Local Customer Service Representative, you'll be the face of our brand, handling inquiries, resolving issues, and building lasting relationships. No experience? No problem! We provide comprehensive paid training to set you up for success. With competitive hourly rates, immediate pay options, and a supportive work environment, this is your opportunity to thrive in a customer-focused career.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries using CRM tools and knowledge base
- Process transactions, orders, and returns accurately
- Document interactions and update customer records in real-time
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics (call quality, resolution time, CSAT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Proficiency with basic computer applications (email, browsers)
- Ability to multitask in a fast-paced environment
- Customer service experience preferred (paid training provided)
- Reliable internet connection for remote work option
- Flexibility to work weekends/holidays as needed
- Positive attitude and problem-solving mindset