Job Description
Join our award-winning customer service team and enjoy the freedom of daily pay! CustomerFirst Solutions is seeking passionate Local Customer Service Representatives for our Fresno, CA location. As a key member of our community-focused team, you'll deliver exceptional support while earning daily paychecks. No more waiting for biweekly paychecks – get paid for your work every single day! We offer competitive benefits, growth opportunities, and a vibrant workplace culture. Apply now to secure your spot at our exclusive Fresno hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues
- Document interactions using CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call handling and CSAT scores
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Proficiency in multitasking and navigating multiple software platforms
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work flexible schedules including evenings/weekends
- Valid California driver's license and reliable transportation