Job Description
Join our award-winning team at ConnectCare Solutions as a Local Customer Service Representative and experience the power of daily pay! We're hosting an exclusive hiring event for motivated professionals who want immediate financial flexibility while delivering exceptional service to our Charlotte community. No weekends or nights required – enjoy a predictable schedule with opportunities for growth and recognition.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from local customers with empathy and efficiency
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case notes in compliance protocols
- Collaborate with support teams to escalate complex issues and ensure resolution
- Proactively identify upsell opportunities to enhance customer satisfaction
- Participate in daily huddles and ongoing training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent communication skills with neutral or Southern US accent
- Ability to work in fast-paced setting with minimal supervision
- Must pass background check and drug screening
- Valid North Carolina driver's license (for occasional client visits)