Job Description
Join CityConnect Solutions and become part of San Francisco's premier customer experience team! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. With daily pay options and immediate start opportunities, you'll enjoy financial flexibility while making a direct impact on local businesses and residents. Our modern downtown office offers collaborative workspaces, comprehensive training, and a supportive environment designed for growth. If you thrive in dynamic settings and value work-life balance, this is your perfect career move.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with cross-functional teams to escalate complex cases and ensure seamless resolution
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Participate in continuous training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear, articulate English
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Valid California ID and reliable transportation to downtown SF
- Passion for San Francisco community engagement