Job Description
Join our award-winning customer service team in sunny Tucson! We're hosting a dynamic hiring event for passionate individuals ready to make a difference in our community. As a Local Customer Service Representative, you'll be the heart of our operations, connecting with residents and visitors while delivering exceptional support. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values growth and recognition.
This full-time role offers stability with Monday-Friday daytime hours plus performance-based bonuses. Our Tucson-based team thrives on collaboration and innovation – if you're a natural problem-solver with a warm personality, we want to meet you at our upcoming hiring event!
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve service issues using proprietary CRM systems while maintaining 95%+ satisfaction rate
- Process transactions and account modifications with 100% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Document all interactions in compliance with company and regulatory standards
- Participate in quarterly training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in local market
- Proficient in Microsoft Office Suite and CRM platforms
- Bilingual (English/Spanish) certification highly desirable
- Ability to work flexible shifts including occasional weekends
- Valid Arizona driver's license for potential field visits
- Pass background check and drug screening