Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Apply Today?
- Start your new career in as little as 48 hours
- Full-time position with health, dental, and retirement benefits
- Performance-based quarterly bonuses
- Free parking and downtown location
Hiring Event Details:
Date: October 15, 2023
Time: 9:00 AM - 5:00 PM
Location: 200 Public Square, Cleveland, OH 44114
Bring your resume and photo ID for on-the-spot interviews!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product-related issues efficiently
- Process orders, returns, and account modifications accurately
- Maintain detailed customer records in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed quality metrics (95% CSAT, 98% first-contact resolution)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM
- Flexible availability including weekends
- Positive attitude and resilience under pressure
- Ohio residency required for local role