Job Description
Join our award-winning team as a Local Customer Service Representative in sunny San Jose! We're hiring immediately for a full-time role with competitive pay and comprehensive benefits. As the first point of contact for our valued clients, you'll deliver exceptional service that builds lasting relationships. If you're passionate about problem-solving and thrive in a collaborative environment, this is your chance to launch your career with a company that invests in its people.
What We Offer:
- Immediate start opportunity
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, applications, and service requests accurately
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities for existing clients
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with MS Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Spanish bilingualism a major plus
- Must pass background check and drug screening
- Available for flexible scheduling including weekends