Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Charlotte, NC with immediate start opportunities! We're seeking passionate individuals to deliver exceptional customer experiences through phone, email, and chat support. This flexible role offers competitive pay and the chance to grow your career in a supportive environment.
Why Work With Us?
- Immediate start available
- Competitive hourly pay ($16-$20)
- Comprehensive training provided
- Flexible scheduling options
- Opportunities for advancement
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet quality and performance metrics
- Identify upsell opportunities for additional services
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Excellent problem-solving abilities
- Reliable transportation to Charlotte office
- Available to work evenings/weekends as needed