Job Description
Join our Las Vegas team at our exclusive hiring event! Nevada Solutions Group is seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our community-based clients. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Las Vegas.
As the face of our organization, you'll handle inquiries, resolve issues, and build lasting relationships with local customers. Our hiring event provides a streamlined interview process with same-day decisions. Bring your energy and customer-focused mindset to join our dynamic team!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, service, and product inquiries using multiple platforms
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous training and process improvements
- Represent company values during all customer interactions
Qualifications
- 1+ years customer service experience in local/regional role
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including weekends
- Must pass background check and drug screening