Job Description
Join our award-winning customer service team in Seattle and make an immediate impact! We're urgently hiring passionate individuals to deliver exceptional support experiences at our state-of-the-art facility. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product training
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Availability for flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and resilience under pressure