Job Description
Join our award-winning customer service team in Nashville! We're hosting an exclusive hiring event for passionate individuals ready to make an immediate impact in their community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your voice matters. No experience required – we provide paid training!
As a cornerstone of our Nashville operations, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. This is your chance to launch a fulfilling career with growth opportunities into leadership roles.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, product, and service inquiries using CRM tools
- Document interactions accurately in our customer database
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work weekends/shifts based on business needs
- Must pass background check and drug screening