Job Description
Join Tampa Connect Solutions as a Local Customer Service Representative and become the face of our thriving community! We're urgently hiring passionate individuals to deliver exceptional support to Tampa residents and businesses. Enjoy competitive pay, comprehensive benefits, and immediate start in our vibrant downtown office. If you thrive in fast-paced environments and want to make a real impact on local customers, apply today!
Responsibilities
- Handle inbound/outbound calls and emails from Tampa-area customers
- Resolve inquiries regarding local services, billing, and support
- Document interactions accurately in CRM systems
- Collaborate with local teams to resolve complex issues
- Maintain high customer satisfaction scores (CSAT) for Tampa clients
- Participate in ongoing training on regional service offerings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills with local dialect fluency
- Ability to multitask in high-volume Tampa market
- Proficient with CRM software and MS Office Suite
- Must reside in Tampa Bay area for local hiring preference
- Flexible availability including weekend shifts