Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Jacksonville! This weekend shift role offers the perfect blend of work-life balance while making a direct impact on our community. You'll be the frontline hero resolving customer inquiries with empathy and efficiency, all while enjoying competitive pay and comprehensive benefits. Our modern, supportive environment values your growth and recognizes your contributions.
As a cornerstone of our operations, you'll handle diverse customer interactions across multiple channels, ensuring every interaction exceeds expectations. We invest in your success through ongoing training and development programs designed to elevate your career in customer service leadership.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve product inquiries, order issues, and technical support requests
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics for response time and customer satisfaction scores
- Contribute to process improvements and team knowledge sharing
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in retail or call center environment
- Strong communication skills with clear articulation and active listening
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible weekend shifts (Fri-Sun) and holidays
- Problem-solving mindset with ability to de-escalate situations
- Positive attitude and commitment to customer advocacy