Job Description
Join our dynamic team at ConnectCare Solutions for an exclusive hiring event! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences across Raleigh, NC, and Virginia. This hybrid role combines remote flexibility with in-person training at our Raleigh hub. Perfect for students, career-changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support multiple service channels during peak demand periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends based on business needs
- Must pass background check and drug screening