Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City, MO! We're seeking passionate professionals to deliver exceptional customer experiences during weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for career growth—all while making a real impact in your community.
As the voice of our brand, you'll resolve inquiries with empathy and efficiency, turning challenges into loyalty. If you thrive in dynamic environments and prioritize customer satisfaction, this is your chance to shine!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and product-related inquiries
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for satisfaction and resolution times
- Provide feedback to enhance service protocols
- Support weekend and holiday coverage as scheduled
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Adaptability to fast-paced, weekend-based schedules
- Basic computer literacy and multitasking capabilities