Job Description
Join our award-winning team at Apex Solutions Group as a Part-Time Customer Service Representative! We're hosting a dedicated hiring event for motivated individuals passionate about delivering exceptional client experiences. This hybrid role (3 days office/2 remote) offers competitive pay, flexible scheduling, and growth opportunities within a supportive environment.
As a key member of our client success team, you'll resolve inquiries, process transactions, and maintain customer satisfaction metrics. We provide comprehensive training, benefits eligibility, and a collaborative culture focused on recognition and development.
Responsibilities
- Handle inbound/outbound customer communications across multiple channels (phone, email, chat)
- Resolve billing, technical, and service inquiries with first-contact resolution
- Document interactions accurately in CRM systems while meeting SLAs
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives
- Maintain customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficient with CRM platforms (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends)
- Type 40+ WPM with strong attention to detail
- Background check and drug screen required