Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth, TX! We're seeking dedicated professionals to deliver exceptional customer experiences during weekend shifts. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Perfect for those seeking work-life balance with Saturday/Sunday schedules. Apply today and become part of our customer-centric culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, account questions, and service complaints
- Update customer records and maintain accurate documentation
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call handling and satisfaction scores
- Contribute to continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts required)
- Ability to multitask while maintaining attention to detail