Job Description
Join our dynamic team at Community Connect Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for weekend shift positions in Milwaukee. This role is perfect for individuals who thrive in fast-paced environments and want to make a direct impact on their community. Enjoy competitive pay, comprehensive training, and a supportive culture that values your growth. Apply now to secure your spot at our hiring event!
Why Join Us?
• Competitive hourly wages + performance bonuses
• Flexible weekend schedules (Sat/Sun shifts)
• Free parking and downtown location
• Career advancement opportunities
• Comprehensive benefits package
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, service, and technical issues using CRM systems
- Document all interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in weekend hiring events and onboarding activities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local business environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and as part of a team
- Flexibility to work weekends and holidays
- Valid driver's license and reliable transportation